TERMS AND CONDITIONS OF SALE AND USE

By using the website you confirm that you are at least 18 years of age or are accessing this site under supervision of a legal guardian. By accessing, using and/or downloading any information from the website, it is deemed that you have accepted and agreed to the terms and conditions set out here in. If you do not accept and agree to the terms and conditions, do not access, use or download any information from this website.

You agree that the content provided in this website is intended for information purposes only and is subject to change without any prior notice. While we strive to ensure that the content provided is accurate and reliable when posted, it should not be construed as advice, warranty or guarantee.

We strive to ensure that this website is accessible at all times, however we make no representation of that nature and reserve the right to terminate the website at any time without notice. You agree that service interruption may occur in to allow scheduled maintenance, website improvements or may also be due to external factors beyond our control.

External links may be provided for your convenience, but they are beyond the control of Honey Care Africa and no representation is made as to their content. Use of or reliance on any external links is at your own risk. No hypertext links may be created from any website controlled by you (whether directly or indirectly) to the website without express prior written permission of Honey Care Africa.

All information submitted to this website, including and not limited to questions, reviews, suggestions, and comments grants us the exclusive ownership of such submissions and Honey Care Africa reserves the right to use such content. You shall not use a false email address, pretend to be someone else or mislead us about the origin of any submissions.

Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in this site, information content on the site, and all the website design content shall remain at all times bestowed in our us or our licensors. Use of such material shall only be permitted as expressly authorized by us or our licensors.

Once orders have been booked and paid for, they cannot be cancelled.

We do not allow any refunds for orders that have been booked and paid for.

We shall deliver for free orders within Nairobi and its outskirts (Machakos, Thika, Kitengela, Limuru,Ngong, Kiambu). Orders above Ksh.5000 shall be delivered within two working days while orders below Ksh.5000 shall be delivered within five working days.

Orders outside Nairobi and outskirts (as defined above) shall be delivered at a fee based on location and courier charges.

Notification shall be sent before dispatch of goods for confirmation of location

Goods once sold cannot be re-accepted.
We take utmost care to ensure that all goods are manufactured to the highest quality standards. However, should there be a default in the packaging and/or actual product, replacement shall be made provided the product has not been tampered with.

A product can only be replaced under the following conditions:

  • Delivery of wrong product
  • Quality – damaged product
  • Website – Incorrect content

Returns are only accepted within 5 days after delivery
Requirement for return

  • Valid proof of purchase
  • Reason for return must be valid as per above conditions
  • Signed return form
  • Declaration of refund method and issuance of correct details

Replacement shall be subject to availability of the same product. If the same product is not available in stock, then replacement shall be adjusted against subsequent purchase.

Payments for orders placed shall be made before goods are dispatched via any of these methods: MPesa, Paypal, Visa or Mastercard.

You agree to indemnify and hold us, our affiliates, officers, agents and/or employees as the case may be free from any claim or demand including legal fees related to your breach of these terms and conditions.

These terms and conditions shall be interpreted and governed by the laws in force in Kenya. Each party hereby agrees to submit to the jurisdiction of the Kenyan courts and to waive objections based upon venue.